PSA Business Case

Double-booked consultants cost firms an average of 6 hours per week in re-planning and client apologies

When two partners commit the same senior consultant to overlapping engagements, someone has to re-plan, re-staff, and often apologize to a client. That time is invisible on a P&L, but it's real, recurring, and entirely preventable.

For any firm staffing consultants across multiple concurrent engagements

Annual cost of resource conflictsA × B × C × D$97,920/year
01How the Cost Is Created

Where resource conflicts actually cost time

  1. 01

    Two engagements commit the same person

    Without a shared, real-time view of who's booked where, this happens more often than firms expect.

  2. 02

    The conflict surfaces late - in the stand-up, not the plan

    By the time it's caught, both engagements have already made commitments around that person's availability.

  3. 03

    Someone has to re-plan both engagements

    Rescheduling, reassigning, or renegotiating scope takes real hours from a manager or partner.

  4. 04

    A client has to be told about the delay

    An awkward conversation and a credibility cost that doesn't show up on any invoice.

  5. 05

    The pattern repeats the next month

    Without a systemic fix, the same kind of conflict recurs on a predictable, recurring basis.

02The Financial Model

What re-planning conflicts actually costs, annually

People involved in resourcing decisions (PMs, partners)
4A
Avg. hours/week spent resolving conflicts
6 hrsB
Working weeks/year
48C
Average loaded hourly cost of this time
$85/hrD
Annual cost of resource conflictsA × B × C × D =$97,920/year
03Calculate Your Own Number

What is this costing your firm?

Resource Conflict Calculator - Adjust the numbers below to match your firm

Estimated Annual Cost of Resource Conflicts
$97,920
≈ $8,160 per month
04Before vs. After

What changes with real-time conflict detection

  • When conflicts are caughtManual process: At the stand-up, after commitmentWith CrmLeaf PSA: Before a commitment is confirmed
  • Forward capacity visibilityManual process: None - reactive onlyWith CrmLeaf PSA: 30/60/90-day view
  • Hours/week spent re-planningManual process: ~6 hrsWith CrmLeaf PSA: < 1 hr
  • Client-facing schedule changesManual process: Frequent, reactiveWith CrmLeaf PSA: Rare, planned in advance
  • Utilization visibilityManual process: Manual, monthlyWith CrmLeaf PSA: Live dashboard
  • Cross-engagement staffing viewManual process: Siloed per PMWith CrmLeaf PSA: Unified across the firm
Average Time to ROI
18days

Average time for firms to reach measurable ROI from trial start - most firms see resourcing conflicts drop sharply within the first few weeks of live utilization visibility.

05Keep Exploring

Related business cases

  1. 01Cost of Unbilled Hours
  2. 02Cost of Delayed Invoicing
  3. 03Cost of Resource ConflictsCurrently Reading
  4. 04Cost of Manual Multi-Region Billing
  5. 05Cost of Disconnected PSA Tools

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